FAQ
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Size & Fit
Which size should my dog wear?
Please choose the size based on your dog’s back length, chest girth, and neck girth. If between sizes, we recommend choosing the larger size for comfort.
How to measure my dog’s back length, chest, and neck?
Back length: from base of neck to base of tail; Chest: around the widest part; Neck: around the thickest part. See our “Size by Measurement” guide.
My dog is between two sizes. Which should I choose?
We recommend choosing the larger size for comfort and freedom of movement.
Size suggestions by breed?
See our “Size by Breed” guide. Measure your dog for accuracy, as sizes vary even within breeds.
Materials & Comfort
Are the materials safe for my pet’s skin?
Our clothes are made from soft, breathable, and pet-safe fabrics.
Will my dog feel uncomfortable wearing it?
Choose the right size. Our clothing is designed for comfort and freedom of movement.
Can I machine wash it? How to care?
Hand wash or gentle cold machine wash, avoid high heat drying, air dry to maintain shape.
Usage & Features
Can my dog wear clothing all day?
Depends on activity and temperature. Avoid prolonged continuous wear.
Will clothing restrict my dog’s movement?
Properly sized clothing allows normal walking, running, and activity.
Purchase & Shipping
Where do you ship?
We ship to the U.S., Canada, and selected North American regions. Contact us for other locations.
How long until my order ships?
Orders processed in 1–2 business days, delivered in 7-15 days within North America.
How can I track my order?
You’ll receive a tracking number by email after shipping.
Can I change or cancel my order?
Contact us before shipment to modify or cancel your order.
Returns & Exchanges
Can I return or exchange? How long?
Returns/exchanges accepted within 20 days. Items must be in original condition.
Is the first exchange free?
Yes, first exchange shipping is free; subsequent shipping is at customer’s cost.
What if my package is lost or damaged?
Shipping responsibility is with the courier. Provide accurate address and contact us if issues arise.